Homeowner’s online
customer care portal
To make your homeownership experience a great one, we have included an online Customer Care Portal. This interactive cloud-based resource allows you to access all the important information about your new home.
From paint codes to operating manuals, warranty information to community amenities, this portal will be your online resource for years to come.
Please note that each home also comes with a customized printed Townline Homeowner Manual containing a wealth of information, perfect for when you are not online.
To login to your Customer Care Portal, simply use the Home ID & Password located in your printed Townline Homeowner Manual or on your electrical panel and register to get started.
Please note that the general manuals available to download below are not suite specific. For questions concerning your suite, please login or email customercare@townline.com.
We care for our customers
At Townline, customer care is more than a category on our website: it’s a belief system. We do everything we can to ensure our buyers and tenants are as happy as possible. This is the Townline way.