Volume 23 - Summer 2016

Expect the Best in Quality Assurance& Customer Service

Building Better Homes

From start to finish, Townline’s dedication to quality assurance is second to none. It’s why we have two levels of in-house specialists checking on your home every step of the way.

During the building process, our Construction Quality Control Team, site supervisors, and Customer Service Team all conduct ongoing inspections to ensure everything — from foundations and framing to lights, wall coverings, and floors — is up to Townline and Rick Ilich’s personal standards of excellence.

About a month before the possession date, the Customer Service Team put on their “purchaser’s hat” to conduct a further, pre-delivery inspection identifying any small details or deficiencies that might need fixing or fine tuning, because each home should be picture perfect for our homeowners. Once the Customer Service Team is satisfied each and every item on this list has been corrected, we invite our buyers for a Homeowner Walk-Through and Orientation. Usually this final check takes place about two weeks prior to moving, so we have plenty of time to address any remaining deficiencies that are identified.

After all, when you arrive at your new home for the first time you don’t want the movers to be unloading your furniture while a painter is doing touch ups. You want to spend your day on the important things… like where to hang your favourite painting and which celebratory bottle of wine to open first.

We’re Here to Help Every Step of the Way

Our commitment to “above and beyond” Customer Care doesn’t end when you move into your home. We’re part of the communities we build, so our Customer Service Team is always happy to answer questions and address concerns… even years later.

Listening to feedback from our buyers is one of the ways we’re able to continually provide innovative living solutions in the rapidly evolving new home market. So let us know what you love best about your home and where we can improve to meet our buyers’ changing lifestyles. We’ve grown a lot since Rick Ilich started Townline Homes three and a half decades ago: from one man and a toolbox to a diverse team of over 87 industry professionals and a portfolio that includes luxurious high-rise towers, trendsetting townhomes, rental apartments, and commercial units. But at heart, we’re still the same down-to-earth company rooted in passion for building great places to live and work.

Yes, we set high standards for ourselves… and we deliver on them. Why? Because we believe in treating every home as if it was our own.

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