Volume 19 - Summer 2013

Homeowner Orientation What To Expect

When you purchase a Townline home, you’re treated to one of the industry’s most thorough orientations—one that walks you through every little detail of your home and also welcomes you to your new neighbourhood.

First Things First

Before you ever see your new home, one of our customer service technicians will go through it first, ensuring it’s up to their own high standards and taking care of anything the construction team might have missed. When—and only when—they’re satisfied with the final touches, they’ll take you through in person. You’ll be guided on a top-to-bottom tour that acquaints you with the home inside and out, showing you where all the shut-offs and controls are located, how the windows work, and how the 2-5-10 Warranty works. In short, everything you could possibly need to know about your home will be explained clearly and in person.

Ask Away

The orientation is your chance to ask any questions you may have. You’ll also receive a detailed Homeowner Manual that includes contact numbers for all the tradespeople who helped build your home. This is good information to have on hand, although 99% of the time the Customer Service Team will be available when you need them and they sincerely want to help. “Call us. There’s no such thing as a silly question,” says Rick Haliburton, Customer Service Technician for Townline.

As well as the features of your home, you’ll get an overview about the strata organization. The tour includes not just your private indoor living space, but your outdoor property maintained by the strata, and all common areas, like grounds, walkways, and the clubhouse.

Making A List, Checking It Twice

The Homeowner Orientation will take just under an hour. Together you and the Customer Service technician will create a list of any items that may need attention. And then, approximately two to seven days later, you’ll be given your keys!

At Townline, we pride ourselves on our commitment to customer care. Our relationship doesn’t end with handing over the keys. “We want to make you at home,” Rick says. “So we’ll tell you all about your new neighbourhood, where to find the restaurants, pubs, grocery stores, hair salons, and pet care places.”

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