Customer Care Technician

Currently we are in need of a dedicated Customer Service Technician in the Lower Mainland, BC. The ideal candidate is a highly organized individual who is an effective communicator and a creative problem solver. This is an exciting opportunity for someone who would like to work with one of BC’s most respected and proven residential and mixed-use developers.

The duties of the Customer Care Technician may include but are not limited to:

• Contacting homeowners regarding issues or requests
• Assisting with pre-occupancy deficiency remediation
• Assessing deficiencies reported by homeowners during the first year of occupancy
• Conducting one-year warranty deficiency remediation
• Contacting trades to request for homeowner service and warranty work
• Assisting with key turn overs with the homeowners
• Conducting homeowner walkthroughs
• Providing updates in writing daily to the Director of Customer Care
• Providing daily reports of completed service requests and deficiency remediation
• Providing and maintaining deficiency tickets in the ticketing system
• Maintaining the Customer Service Vehicle in a clean manner

Skills and Requirements:

• Deficiency experience; wide range of knowledge such as drywall, painting and caulking
• Previous experience in Customer Service or Administration is an asset
• A self-starter with a willingness to ask questions and find solutions;
• Ability to work independently and in cooperation with the Director of Customer Care
• Ability to develop and maintain good relationships with homeowners and contractors;
• Effective written and oral communications skills;
• Proficiency in Microsoft Office and Adobe Acrobat;
• Tech savvy and previous administration experience is an asset;
• Ability to multi-task and meet deadlines
• Knowledge of or experience in trades and maintenance work is desired.

If you don’t meet all the requirements listed, we still encourage you to apply, as we’re still eager to meet individuals who are aligned with Townline’s core values and can contribute in a variety of ways – not just candidates who check all the boxes. Townline is all about the Team, and we take pride in providing a work environment where people grow, evolve, and feel appreciated.

Successful candidate will be required to provide official documentation confirming receipt of two (2) doses of a COVID-19 vaccine, as recognized for use in Canada, prior to starting employment.  Continued employment will be conditional on receiving, and providing confirmation of, any additional “booster” vaccine doses, as recommended by the Ministry of Health & Provincial Health Officer.  Exceptions based on medical, religious or other valid grounds will be considered on a case by case basis.